Insurance companies generally take 30-60 days to process claims. VCC Counseling, Inc. collects co-payments and deductible payments based on benefit information we receive over the phone from the client’s insurance provider. The benefit information we receive over the phone is only a “quote” of benefits.
Claims may be processed differently.
Because of this, it is possible for clients to receive a bill for services rendered 30-60 days after, even if a payment has already been made. Please note that all co-payments are due at the time services are rendered.
Please feel free to contact our office with any questions.